RELEVANT EXPERIENCE

Freelance UX Designer
March 2019 - present  |   Los Angeles, California
Recent clients include eBay, Barclays, The Innocence Network, Colgate, Comcast, Shaw Communications, WingArc1st (Japan), AARP, MANTL, The Museum of the American Revolution, Delta Faucet, Novartis, Merck.

Citi  |  UX Lead (Contractor)
October 2017 - March 2019   |   New York, New York
Leverage technology in meaningful ways to execute consumer-based products that empower users to improve their financial wellness and manage their personal finances. Create omni-channel brand experiences across a diverse range of channels including digital, mobile and bank branches.  Collaborate with business and technology teams to define digital strategies, oversee a team of UX designers. 

American Express  |  Senior UX Designer (Contractor)
February 2017 - October 2017   |   New York, New York
Concept, design, experiment with and prototype innovative ways to create new and enhance existing external partnerships. Working with product owners, researchers, usability testing leads, and engineers to improve the overall quality, value, and experience of co-branded products and journeys across digital platforms. Exploring how new technologies can improve the customer's experience. 

Aquafude  |  Experience Designer + Digital Strategist
October 2016 - February 2017   |   Chengdu, Sichuan, China
Worked with a sustainable aquaculture startup in western China to expand operations beyond B2B through the development of DTC eCommerce sites.  This included branding, packaging design, strategy, front-end visual and UX design for their eCommerce site in China.

R/GA  |  Experience Designer
July 2015 - September 2016   |   New York, New York
Concept, design, and prototype for systematic designs and campaigns. Consult clients on design, technology, business transformation, and forming a cohesive, impactful, omnichannel digital ecosystems. Conduct user research, audit digital experiences, and form experience strategies to guide our team’s creative work.  Crafting a broad range of work across commerce, service design, responsive designs, customization, personalization, and campaigns. Clients include Samsung, Verizon, Google and TD Bank.

Harrison and Star  |  UX Designer
July 2014 - July 2015   |   New York, New York
Produced, delivered, and presented wireframes, sitemaps, functional specifications, user flows and prototypes for pharmaceutical and pro bono responsive websites and iPad presentations. Worked closely with creative teams on-site and off, to pitch new ideas and deliver the best user experience for the client.

PricewaterhouseCoopers  |  Forensic Technology - Experienced Associate
August 2012 - July 2014   |   New York, New York
Worked directly with clients to solve large information management challenges, spanning a variety of industries including technology, oil and gas/energy, engineering, pharmaceutical, retail and consumer, financial, government and not-for-profit. Gathered and analyzed user requirements using qualitative research methods (e.g., questionnaires, group and individual interviews, direct observation, survey of existing documentation, etc). Performed user research, usability testing, persona development, and effectively communicated findings; designed and tested responsive user interfaces; conducted card sorting and paper prototyping sessions; developed metadata schemas and taxonomies; performed data gathering and gap analyses for business process optimization; built and maintained relationships with clients.

The Project Relay  |  UX Designer (Freelance)
2012 - 2015   |   New York, New York
Ongoing project, working directly with The Project Relay (TPR) founder from conceptualization through execution. Developed user profiles, scenarios and use cases; performed competitive and SWOT analyses, as well as usability evaluations; developed site maps and process flows, annotated wireframes and interaction specifications. Worked on the visual design and site features in close collaboration with designers and TPR founder.

Leo Baeck Institute  |  Project Archivist
January 2012 - August 2012   |   New York, New York
Assessed, processed, and translated collections in preparation for digitization; created finding aids and encoded into EAD format; instructed interns in current archival practice, including basic preservation techniques and assessment; provided reference services and research assistance for researchers; integrated unprocessed or newly discovered material into existing collections.

Columbia University  |  UX Designer (Freelance)
January 2012 - August 2012   |   New York, New York
Worked with the Digital Programs & Technology department to redesign the Columbia University Libraries website. Performed competitive analyses and content inventories; developed documentation for content migration guidelines, content and site strategies, website architecture and site maps. Planned and organized instructional workshops, stakeholder engagement meetings, and usability testing. 

New York University  |  Guest Lecturer
Spring 2012   |   New York, New York
Guest lecturer on the subject of wireframing, grid systems in web design, and responsive design. Course: Interactive Devices.
Professor: Dr. David Walczyk

BK Farmyards  |  IA/UX Designer (Freelance)
December 2011 - March 2012   |   New York, New York
Originally served as redesign subject for a graduate course project; continued to work directly with the client after the course ended. Planned and conducted user requirements gathering, research, and analysis. Produced and delivered heuristic evaluation, personas and scenarios, competitive analysis, content inventory, card sort, paper prototypes, low-fidelity wireframes and hi-fidelity mockups.

Pratt Institute  |  IA/UX/HCMD Graduate Assistant
December 2011 - May 2012   |   New York, New York
Graduate assistant for Information Architecture/Interaction Design, Usability of Digital Information, and Human-Centered Methods & Design courses. Developed and led usability and design workshops including: Silverback testing software, wireframing, search patterns, grid systems, human-centered design principles and systems-thinking strategies. Professor: Dr. David Walczyk

The New York Academy of Medicine Library  |  Technical Services Librarian Assistant
June 2011 - January 2012   |   New York, New York
Assisted with cataloging, acquisition and deaccessioning; performed original and copy cataloging of all print and non-print materials; assisted in migration to new library catalog, accounting for future maintenance and development of the library’s online public access catalog; developed standards and created manuals for deaccessioning procedures to facilitate future catalog management efforts.

Setanta Sports  |  Project Manager
May 2008 - January 2010   |   San Francisco, California
Created website content and drafted business proposals, press releases, communications and legal contracts. Managed office records, cash, payment systems, tax reports, expense reports, and account reconciliations. Established and maintained relationships with vendors; managed Portuguese commercial division. Produced e-blasts, promotional posters, website images, and ads (print and digital).

EDUCATION

B.A., English Literature (DePaul University, Chicago, IL)

Concentration: 18th Century Restoration Literature

M.S., Library and Information Science (Pratt Institute, Brooklyn, NY), with distinction

Concentration: Usability and Information Architecture; Digital Archives

SKILLS 

Usability moderating and testing, user research, interviewing, questionnaire design, heuristic evaluation, wireframes, site maps, content inventory and analyses, competitive analysis, personas and scenarios, card sorting, user flows, responsive design planning, content strategy, and instructional workshops. 

Proficient in Sketch, InVision, Omnigraffle, Silverback, Adobe InDesign, Adobe Photoshop, Content Management Systems (Drupal, WordPress, Blogger), Microsoft (Word, Excel Access, PowerPoint, Project Office, Paint, Visio), SAP, QuickBooks.  Working knowledge of Principle, Adobe Illustrator, and Adobe After Effects.